Dealing with Customers

  • COMPLAINTS
    We want to build up a series of training exercises to help you deal with tricky situations - let us know where you need help.
  • Tackling no-shows
    No shows have a direct impact on profits - so minimising them is clearly a great idea. Are there things you could do?
  • CHALLENGE YOURSELF
    A quick scenario to get you thinking about how we recommend businesses - it's all about risk and reputation.
  • DISCUSSION POINTS
    Is it just you who has to deal with really tough customers? Find out what the UK's top groomers have to deal with!
  • EXPERT VIEWS
    Find out what some of the best known and loved groomers really think about the industry!