COMPLAINTS We want to build up a series of training exercises to help you deal with tricky situations - let us know where you need help. Tackling no-shows No shows have a direct impact on profits - so minimising them is clearly a great idea. Are there things you could do? CHALLENGE YOURSELF A quick scenario to get you thinking about how we recommend businesses - it's all about risk and reputation. DISCUSSION POINTS Is it just you who has to deal with really tough customers? Find out what the UK's top groomers have to deal with! EXPERT VIEWS Find out what some of the best known and loved groomers really think about the industry!