COMPLAINTS
We want to build up a series of training exercises to help you deal with tricky situations - let us know where you need help.
Read moreTackling no-shows
No shows have a direct impact on profits - so minimising them is clearly a great idea. Are there things you could do?
Read moreCHALLENGE YOURSELF
A quick scenario to get you thinking about how we recommend businesses - it's all about risk and reputation.
Read moreDISCUSSION POINTS
Is it just you who has to deal with really tough customers? Find out what the UK's top groomers have to deal with!
Read moreEXPERT VIEWS
Find out what some of the best known and loved groomers really think about the industry!
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