GF2020 – Business Advice (Customer Relations)

GroomFest Webinar (48 mins.) : Originally live streamed on September 27th 2020. In this video Louisa Tandy and Sally Hart discuss the hot topic of customer relations and best practice in handling challenging customers.

You’ll learn:

Building rapport

Managing expectations

Handling difficult situations

Channels of communication

Using customer-centric language

How to win and keep customers

The tools you’ll need:

Coffee, Pen & Paper!

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